25% OFF PRESCRIPTION LENSES WITH CODE LENS25
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WORLDWIDE DELIVERY
 
No Quibble Returns
 
Free Prescription Lenses
 
Authorised Retailer

Returns Information

If you're not completely satisfied with your purchase, you have 14 days to return it to us for a refund or exchange. All items must be in unworn, original condition and include all original packaging.

To return your item, please ensure it's securely packaged and include the following:

  • Your order number
  • Your contact details
  • The reason for return
  • Whether you'd like a refund or exchange

Use the returns form included in your parcel, or download one here:
Download Returns Form (PDF)

Return Address:

Shade Station
Unit 4, Quest Park
Moss Hall Road
Bury
BL9 7JZ
United Kingdom

Important for Customs:
On the customs declaration, please tick 'Returned Goods' and clearly mark the parcel as:
"British Returned Goods – Relief Claimed"
Failure to do so may result in customs charges that we cannot cover.

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Help & Support
Where is my order?

Check your order confirmation email for the shipping carrier and tracking code or enter your details and we can try to point you in the right direction.

Are your products genuine?

We are authorised retailers for all the brands we stock, which means every item we sell is 100% genuine.

Each product includes the latest official packaging, such as a branded case or pouch, and is covered by a full manufacturer's warranty against product defects.

Can I return my order?

You have 14 days from receipt to return any unwanted items - including prescription lenses - for a refund or exchange.

For full return instructions, please visit our returns page.

Need to speak with someone? Click here for our live chat.
Call us on
+44 (0)344 848 7878
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